Refund and Cancellation Policy

Refund and Cancellation Policy for abony.in

Effective Date: 1 Nov 2023

Refund Policy

At Abony.in, we are dedicated to offering top-quality clothing and ensuring your satisfaction with every purchase. Our refund policy addresses specific scenarios for returns and refunds.

Returns and Exchanges

Returns: We accept returns only in the case of damaged products. If you receive a damaged or defective clothing item, please contact us within 24 hours of receiving the parcel.

Eligibility for Return: To be eligible for a return, the item must be in its original packaging, with all tags and labels attached, and you will need to provide the receipt or proof of purchase.

Quality Check: We conduct a thorough quality check for each product before packing and dispatch. Therefore, no return or exchange is allowed except in cases where you receive a damaged or incorrect product.

Reporting Damages: We will entertain complaints about damaged or incorrect products only if reported within 24 hours of receiving the parcel. We require a parcel opening video for verification.

Unboxing Video: The unboxing video should be unedited, uncut, and uninterrupted, showing the address details on the parcel and clearly demonstrating the issue/defect with good lighting.

Minor Manufacturing Defects: Please note that minor manufacturing defects, such as loose threads, will not make the product eligible for return or replacement.

Color Variations: Slight color differences are possible due to photographic effects.

Return Shipping: We do not offer a return pickup facility; hence, the customer is responsible for sending the parcel to our address.

Refunds

Free Replacement: If the product is delivered in a defective or damaged condition or is different from the ordered item, we will provide a free replacement within 7 days of receipt.

Refund Initiation: For approved returns, refunds will be processed within 5-7 business days to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

Cancellation Policy

We currently do not offer order cancellation services. Once an order is placed, it cannot be canceled. We encourage you to review your order carefully before finalizing your purchase.

Contact Us

If you have any questions or need assistance with returns, refunds, or cancellations, please contact us at:

abonyclothingco@gmail.com

Phone: +919048700041

Koduvally

Address

Palakkutty
Koduvally
Calicut-673572